Ice Hockey Pucks - Privacy policy

Our Privacy Commitment

At CustomHockeyPuck we print hockey pucks but we also know how important it is to protect your personal information. When shopping with us online  we want to make esure your experience is safe and secure. In keeping with that goal, we have developed this Privacy Policy to outline our guidelines for the collection and use of personal information by CustomHockeyPuck.

What Information does CustomHockeyPuck Collect and How is it Used?

At CustomHockeyPuck, we collect two types of information: personal information and non-personal information.

We may use your personal information for a number of different purposes, for example to:

  • fulfill requests for products, services or information;
  • provide customer services;
  • administer  promotions;
  • offer new products;.

We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes.

Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. 

Non-personal information does not identify you as an individual. For example, we may ask you for your postal code to assist us with planning our promotion.

Information CustomHockeyPuck Collects from You

Listed here are some examples of the ways that we collect information about you and how we use it.

Our Web Sites

While using our Web Sites, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to apply for access to certain special features and functions of the Web Sites. If you choose not to provide requested personal information, you will not be able to use certain features of the Web Sites and you will not be able to engage in transactions through the Web Sites.

All references to our Web Site in this Policy means

Participate in a Contest, Promotion, or Survey

From time to time, we may run contests, promotions, or surveys. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Information from contest entries will be used to contact you if you win. We may also summarize survey information in a manner that no longer identifies the contest entrants for analysis, but will not share personal information from entries. All contests are subject to rules that will be available with each particular contest..

Information CustomHockeyPuck Collects Automatically

Like many other Web sites, we automatically collect certain private non-personal information regarding Web site users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site.

This non-personal information is used for Web Site and system administration purposes and to improve the Web Site.


The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your billing information every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.

Email Fraud

Please be advised that CustomHockeyPuck will never request your personal or financial information by sending out unsolicited emails. If you receive an email purporting to be from CustomHockeyPuck that asks you to provide confidential information such as your credit card number do not respond and contact us immediately. You should never send confidential personal information by regular email as it is not a secure method of transmission.

Links to Other Web Sites

Our Web Site contain links to other Web sites or Internet resources. When you click on one of those links you are contacting another Web site or Internet resource. CustomHockeyPuck has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.

We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

Does CustomHockeyPuck Disclose the Information it Collects?

CustomHockeyPuck does not sell your personal information. 

Disclosure to Service Providers

CustomHockeyPuck may use your personal information with certain service providers in order  to verify and validate information, and to address customer service matters.. Examples of service providers include credit card issuers  and delivery services. To reduce the risk of fraud or misuse of personal information, CustomHockeyPuck may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

How does CustomHockeyPuck Protect My Information?

The security of your personal information is a high priority for CustomHockeyPuck. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

How Can I Contact CustomHockeyPuck?

CustomHockeyPuck is responsible for all personal information under its control. Our Privacy Manager is accountable for CustomHockeyPuck's compliance with the principles described here. If you have any questions, concerns or complaints about the privacy policies please contact us at the below:

Call us at: 1-866-327-6145
Write us at: CustomHockeyPuck
Attention: Privacy Manager
202 Esturgeon Street
Ottawa, Ontario Canada  K4A 1G4

We will respond to your request or investigate your concern as quickly as we can.

Will this Privacy Policy Change?

To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the printed date on the Policy to indicate when the changes were made.

January 16, 2014