Frequently Asked Questions about our hockey pucks

- How long will it take to get my order?
- Can you process rush orders?
- What is the minimum order?
- How do I submit my logo?
- What are the preferred logo formats?
- What is the size of the logo or imprint?
- Do I have to pay before you ship the pucks?
- What is the imprint quality?
- Can you print on two sides?
- Is there a maximum number of colours I can have printed?
- What if shipping problems occur?
- How do I know if you received my order?
- Who owns the rights to my puck design?
- Can I cancel my order ?
- How can I verify that the Web site is secure?

How long will it take to get my order?

Orders for customized hockey pucks take 7 days to process after the logo is approved. Blank pucks are shipped the day after the order is received. The transit time can be between 1 and 6 days depending on your location and the shipping service you select. Once we ship your order, we email you the tracking number. The email indicates the estimated arrival date. For U.S. customers, we ship via UPS or USPS. For Canadian customers, we ship via UPS or Purolator. For large orders (over 2000 pucks), we may use different service providers.

Can you process rush orders?

Yes, we can process rush orders within 3 days. We charge 15% extra for rush orders. If you need faster delivery, you can check what service each carrier offers.

What is the minimum order?

The minimum order for logo is 10 pucks.
The minimum order for text imprint is 10 pucks.
The minimum order for photo/text imprint is 1 puck.
The minimum order for wedding design is 40 pucks.
The minimum order for blank pucks is 50.


How do I submit my logo?

Place the order online. You will be asked to upload your logo, which will be copied from your computer/tablet/smartphone to our Web server. Once we receive it, we will prepare a proof that will be emailed to you for approval. Please note that we do not prepare proofs for photos. We print your photo as provided.


What are the preferred logo formats?

For logo pucks, the preferred formats are EPS, AI, PDF and CDR. For photo imprints, the preferred formats are gif, jpg, png, tiff and bmp with a minimum resolution of 300 dpi.


What is the size of the logo or imprint?

The printable surface area of the puck is 2.5" in diameter. Logos on pucks are printed within a circular constraint therefore a logo should be optimized to comfortably fill the printable area.

Example: A wide logo with text is best re-arranged by stacking the logo on top of the text.

 

custom hockey pucks

 


Do I have to pay before you ship the pucks?

Yes, all orders should be placed online and credit card information is provided at the time of ordering.


What is the imprint quality?

Our imprint quality is as good as it gets. We clean the pucks prior to printing and use special additives in the ink to enhance adhesion to the puck. However, ice is a very abrasive surface (as are skate blades and sticks) and logo wear is inevitable for pucks used for game play and will vary significantly depending on ice conditions and many other factors.

We use a state-of-the-art UV digital printer when printing on pucks.


Can you print more than one logo on the pucks?

Yes, we can print on both sides of a puck. Our online ordering process gives you the option to upload one or two logos.


Is there a maximum number of colours I can have printed?

With our UV digital printer, we can print full colour.


What if shipping problems occur?

Shipping problems are rare due to the durability of the pucks and the packaging. Unfortunately, once the order has been shipped, any problems that arise will have to be resolved with UPS, USPS, Purolator or Canada Post using the tracking number.


How do I know if you received my order?

You will receive a confirmation message from us via email. This should take a few minutes but sometimes it takes longer. Make sure you have provided your correct email address otherwise you will not receive your order confirmation.


Who owns the rights to my ball design?

All copy and designs you create will be accepted as being submitted in full compliance with all applicable laws for trademarks, service marks, copyrights, rights of privacy, patent contractual limitations or similar protection.


Can I cancel my order?

We begin preparing the order as soon as we receive your approval. It is important to ensure the precision of the order you submit since it cannot be cancelled.


How can I verify that the Web site is secure?

All transactions are processed over a secure server connection when you use the checkout option. You will see the 'https' in the URL on the checkout page. This means that your information is not accessible to anyone else. You can also check the validity of our SSL certificate in the bottom right-hand section of our Web page.